FAQ's
FAQ – Banded Berlin Bracelets
Who is Banded?
We’re a collective of creatives, artisans, and kindred spirits brought together by shared values: equality, freedom of expression, sustainability, and a love for culture, art, travel, and music.
At Banded, we believe everyone deserves to live free of discrimination and with dignity. Our commitment to sustainability led us to upcycle vintage watchbands, transforming them into handcrafted, one-of-a-kind jewelry pieces and smartwatch bands. We’re mindful of our environmental impact and always striving to reduce our footprint.
If our values don’t align with yours, we kindly suggest you reconsider purchasing from us.
Banded is a registered trademark since 2012. Our brand includes:
Banded-Berlin, Banded-London, Banded-Amsterdam, Banded-Swiss, Banded-Brussels, Banded-Australia, Banded-Paris, Banded-Mallorca, Banded-Copenhagen, Banded-Barcelona, Banded-Lisboa, Banded-Vienna, Banded-Madrid, and Banded-USA.
How do I choose my size?
👉 Click here to visit our size guide.
How do I care for my Banded?
Your Banded is water-resistant and scratch-resistant—safe for daily activities like showering, doing the dishes, or even surfing. That said, treat your Banded as the piece of jewelry it is.
How long does it take to receive my order?
Each Banded is handmade to order. Production takes 1–2 business days, plus shipping time:
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Germany: 1–3 business days
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Europe: 3–10 business days
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International: 10–20 business days
Please note: processing times may be slightly longer during peak seasons.
Do you ship worldwide?
Yes!
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Orders within the EU ship from Berlin.
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USA orders ship from California or Oregon.
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Asia-Pacific, Australia, and New Zealand ship from Melbourne, Australia.
Where is my Banded made?
All Bandeds are made by hand at our flagship workshop in Berlin or at our partner studios in Valencia, Spain, Los Angeles, California & Brookings, Oregon, USA
Can I visit Banded in person?
Yes! Visit us at our Berlin flagship store:
Banded Berlin Bracelets
Dresdener Straße 17
10999 Berlin, Germany
Hours:
Monday & Thursday: 12:00–18:00
Saturday: 11:00–16:00
We’re also at artisan markets worldwide. Check the Markets page or follow us on Instagram (@bandedberlin) for weekly updates.
Can I find Banded on airplanes?
Yes! Selected Banded styles are available in in-flight catalogs on:
Lufthansa, SwissAir, Eurowings, SunExpress, Condor, and TUI Fly.
What are Bandeds made of?
Each Banded is made from a nickel-free stainless steel watchband - scratch-resistant, hypoallergenic, and made to last. Our unique ceramic coating technique ensures every band is handcrafted for beauty and durability.
Returns, Exchanges & Refunds
Custom orders and personalized sizes are final sale.
To initiate a return or exchange (for non-custom items only), complete our withdrawal/cancellation form and email it to:
📧 service@banded-berlin.com
After approval, send the item back with tracking. Shipping costs are non-refundable and must be covered by the customer.
All exchanges must be requested within 14 days of delivery.
Pro tip: If you're new to Banded, start with one bracelet to make sure sizing meets your expectations before ordering multiples.
Missing your order confirmation?
Check your spam folder. Still no email?
👉 Contact us at service@banded-berlin.com
Do you have a catalog?
Yes—for retailers!
Visit bandedb2b.com or email us to register.
For customers, our current styles are always up to date in our online shop.
One Last Note...
They say “imitation is the sincerest form of flattery”—but we disagree.
We’ve spent years developing Banded with originality, passion, and integrity. Sadly, not everyone shares those values. Some copycats profit from our creativity without a second thought. But we believe authenticity always wins.
To ensure you’re getting a genuine Banded product, look for the Banded stamp inside your bracelet. Questions? Reach out to us directly.
— With love from Berlin,
Ashley & Heike
The Banded Team 💫
