SHIPPING via DHL with tracking ID:

Shipping 4,99€
Europe + UK:
€ 8 shipping cost
International: USA
€ 12 shipping  
Average shipping times: 
Germany: 2-5 working days
Europe: 5-9 working days
Worldwide: 7-14 working days
We urge you to please double check and make sure the correct size is ordered to minimize shipping costs incurred from ordering an incorrect size. 
(see our size page for downloadable size guides)
We do not refund the shipping costs for returns on size corrections.
Please keep in mind that our bracelets are handcrafted
and made to order at our headquarters in Berlin. 
We are not Amazon and this is not a mass produced product. If you have questions regarding your order, it helps us tremendously if you provide your order number in your communications. If you placed an order and never received an order confirmation, please check your spam folder, as confirmation emails are sent to the email linked to the order placed.
Our office hours:
Monday - Friday bis 10:00-18:00 Uhr.
we prefer to be reached via email at 
if its an absolute must - via telephone +49 (0) 30 31 48 48 61
As we like to keep our "Handmade in Germany" bracelets at affordable prices, We have to factor in the cost of staff to handle returns due to customers not taking the time to order the correct size. We hope that you'll take a care in this regard. Thanks for your understanding.  
Click here to download our return form