FAQ's
FAQ Banded Berlin Bracelets
Who is Banded?
The Banded family is a collective of diverse individuals who have gravitated towards each other based on a shared ethos that encapsulates social, racial, and gender equality.
We believe that every human being has the right to live without the fear of discrimination and be treated with fairness and respect.
At Banded, we care about the environment which is why we started out up-cycling our bands that are crafted for sustainability, We try our best to limit Banded’s carbon footprint and are always mindful of enlightening and improving our way towards that goal.
If you have any issues with our values then we strongly encourage you against purchasing our product.
The Banded Bracelets Brand ( Banded-Berlin, Banded-London, Banded-Amsterdam, Banded-Swiss, Banded-Brussels, Banded Australia, Banded-Paris, Banded Mallorca, Banded Copenhagen, Banded Barcelona, Banded Lisboa, Banded Vienna, Banded Madrid and Banded-USA are a registered trademark since 2012.
How do I choose my size?
How do I care for my Banded?
Your Banded is waterproof and scratch-resistant so everyday activities like surfing, showering or doing the dishes won’t adversely affect your band.
How long does it take to get my Banded?
Every Banded is made custom just for you. After we receive your order, it should take about 1 to 2 days to produce and ship your Banded. Please be aware that during certain busy periods it may take just a little longer.
Depending on your location:
- 1 to 3 business days for orders within Germany;
- 3 to 10 business days for orders within Europe;
- 10 to 20 business days for International orders.
Each Banded is custom made at our atelier in Berlin. We take great care and attention in every order. Most of our designs have a history or story linked to it.
Do you offer worldwide shipping?
Yes, we ship all over the world. Orders placed from the EU are sent from Germany. Orders placed in the USA are shipped from either Los Angeles, California or Brookings, Oregon. Orders Placed in the Asia Pacific region, Australia and New Zealand are shipped from our headquarters in Melbourne, Australia.
Where is my Banded made?
Your Banded is produced at our flagship headquarters in Berlin or at our facilities in California and Oregon and Melbourne, Australia.
Where can I buy Banded in person?
We have a presence at artisanal and craft markets all around the world, which can vary depending on the season. Please check the markets page on our website or visit our Instagram feed for the updated schedule where information on the upcoming weekend is posted on Thursdays.
Our Banded Amsterdam and Banded Brussels lines are available in stores across the Benelux region of the EU.
Look for selected styles in the sky in the inflight catalogs on all Lufthansa, Eurowings, SwissAir, TUI FLY, SunExpress Airlines and Condor Airlines.
Additionally, we have collections that we sell wholesale to select shops.
What are Banded made of?
Your Banded is made from a nickel-free stainless steel expandable watch band which is both scratch-resistant and hypoallergenic. It took us years to developed and originate a unique technique to ensure that each high-quality band is handcrafted to last a long time.
To begin the process of exchange and / or return, your can contact us via email service@banded-berlin.com
If you did not receive a confirmation of your purchase, please check your spam folder, if it isn’t there, contact us at service@banded-berlin.com
Do you have a catalog?
We have a wholesale catalog for retailers. If you're a retailer and want to carry our Banded's, please email us at service@banded-berlin.com
other than that, all of our current styles are listed in our online shop.
Please keep in mind that due to different monitor settings on PC or MAC systems, the finished Banded may vary slightly from what you see on your screens.
Office Hours: Monday through Friday 10:00 - 18:00 Uhr.
One last note:
Our Banded Berlin bracelets are one of a kind, we have put a lot of effort and care over the years in developing and creating this unique product for you. We have tremendous respect for all those who cultivate their own ideas, for those who create works of originality and authenticity.
Unfortunately, not everyone shares that same respect and have no moral issue with unethical imitation. These people lack inventiveness and have no problems making a profit from other people's hard work and creativity. In this new world approaching, those are the individuals who will be on the wrong side of history, people who cheat others for their own benefit and disregard what is right and what makes our society more harmonious.
To be sure of the utmost quality and authenticity, look for the Banded stamp on the inside of your Banded bracelet. Feel free to reach out to us if you have any other questions. - Ashely & Heike at Banded.