FAQ Banded Berlin Bracelets
Who is Banded?
The Banded family is a collective of diverse individuals who have gravitated towards each other based on a shared ethos that encapsulates social, racial, and gender equality.
We believe that every human being has the right to live without the fear of discrimination and be treated with fairness and respect.
At Banded, we care about the environment which is why we started out up-cycling our bands that are crafted for sustainability, We try our best to limit Banded’s carbon footprint and are always mindful of enlightening and improving our way towards that goal.
If you have any issues with our values then we strongly encourage you against purchasing our product.
The Banded Bracelets Brand ( Banded-Berlin, Banded-London, Banded-Amsterdam, Banded-Swiss, Banded-Brussels, Banded Australia, Banded-Paris, Banded Mallorca, Banded Copenhagen, Banded Barcelona, Banded Lisboa, Banded Vienna, Banded Madrid and Banded-USA are a registered trademark since 2012.
How do I choose my size?
How do I care for my Banded?
Your Banded is waterproof and scratch-resistant so everyday activities like surfing, showering or doing the dishes won’t adversely affect your band. Please keep in mind your Banded is a piece of jewellery, and should be treated as such.
How long does it take to get my Banded?
Every Banded is made custom just for you. After we receive your order, it should take about 1 to 2 days to produce and ship your Banded. Please be aware that during certain busy periods it may take just a little longer.
Depending on your location:
- 1 to 3 business days for orders within Germany;
- 3 to 10 business days for orders within Europe;
- 10 to 20 business days for International orders.
Each Banded is custom made at our atelier in Berlin. We take great care and attention in every order. Most of our designs have a history or story linked to it.
Do you offer worldwide shipping?
Yes, we ship all over the world. Orders placed from the EU are sent from Germany. Orders placed in the USA are shipped from either Los Angeles, California or Brookings, Oregon. Orders Placed in the Asia Pacific region, Australia and New Zealand are shipped from our headquarters in Melbourne, Australia.
Where is my Banded made?
Your Banded is produced at our flagship headquarters in Berlin or at our facilities in California and Oregon and Melbourne, Australia.
Where can I buy Banded in person?
Our flagship store opens in Berlin in November 2023. We are also at fine retailers in the EU, please see our Markets page for listings. We have a presence at artisanal and craft markets all around the world, which can vary depending on the season. Please check the markets page on our website or visit our Instagram feed for the updated schedule where information on the upcoming weekend is posted on Thursdays.
Look for selected styles in the sky in the inflight catalogs on all Lufthansa, Eurowings, SwissAir, TUI FLY, SunExpress Airlines and Condor Airlines.
What are Banded made of?
Your Banded is made from a nickel-free stainless steel expandable watch band which is both scratch-resistant and hypoallergenic. It took us years to developed and originate a unique technique to ensure that each high-quality band is handcrafted to last a long time.
Returns and exchanges and refunds
Due to the nature of personalised and customer orders, any order that has any type of personalisation or special sizing of your Banded is a final sale. If you want to return the goods after receiving the goods, please download and fill out the right of withdrawal/ cancelation form and send it in an email to email@example.com immediately. After the customer service personnel agree, you can return the goods and attach the returned logistics number. You will be responsible for paying the shipping and taxes for the returned merchandise. Shipping and taxes are non-refundable.
How can I exchange my item?
To begin the process of exchange and or return, your can contact us via email firstname.lastname@example.org. Please download and follow the instructions on the forms and be sure to include this include in your return. PLEASE SEND VIA REGISTERED/TRACKABLE MAIL!!! The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services. All claims for size exchange must be made within 14 days of the delivery date.
If you are new to Banded, we highly encourage you to place an order of one banded before proceeding with a larger order to ensure all aspects of the sizes, which are made to order, meet your expectations.
I did not receive my order confirmation
If you did not receive a confirmation of your purchase, please check your spam folder, if it isn’t there, contact us at email@example.com
Do you have a catalog?
We have a wholesale catalog for retailers. If you're a retailer and want to carry our Banded's, please email us at firstname.lastname@example.org
other than that, all of our current styles are listed in our online shop.
Please keep in mind that due to different monitor settings on PC or MAC systems, the finished Banded may vary slightly from what you see on your screens.
Office opening Hours: Monday through Friday 10:00 - 18:00 Uhr.
One last note:
Our Banded Berlin bracelets are one of a kind, we have put a lot of effort and care over the years in developing and creating this unique product for you. We have tremendous respect for all those who cultivate their own ideas, for those who create works of originality and authenticity.
Unfortunately, not everyone shares that same respect and have no moral issue with unethical imitation. These people lack inventiveness and have no problems making a profit from other people's hard work and creativity. In this new world approaching, those are the individuals who will be on the wrong side of history, people who cheat others for their own benefit and disregard what is right and what makes our society more harmonious.
To be sure of the utmost quality and authenticity, look for the Banded stamp on the inside of your Banded bracelet. Feel free to reach out to us if you have any other questions. - Ashely & Heike at Banded.